Privacy Policy

1. Introduction

Welcome to 5 FINGERBOARD Automotive ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at info@5fingerboard.com.

This Privacy Policy applies to all information collected through our website (https://5fingerboard.com/), as well as any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Services (such as booking an appointment), or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Personal Information Provided by You: Names; phone numbers; email addresses; vehicle information (make, model, year, VIN); and service preferences.
• Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To provide and manage services: To fulfill your appointment requests for mechanical repairs, inspections, or body shop work.
• To communicate with you: To send you booking confirmations, reminders, invoice details, or updates about your vehicle status.
• To improve our services: We may use information to understand how our customers use our website and services to improve user experience.
• To enforce our terms: To ensure compliance with our Terms of Service and for legal and regulatory reasons (e.g., NYS DMV Inspection requirements).

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., website hosting, payment processing).

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Privacy Rights (NYC & NY State)

In accordance with the New York SHIELD Act and other applicable laws, you have certain rights regarding your personal information. These include:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete information.
• Right to Deletion: Request the deletion of your personal data, subject to legal retention requirements (e.g., DMV records).
• SHIELD Act Protection: We maintain a comprehensive data security program to protect private information of New York residents against unauthorized access.

To exercise these rights, please contact our Data Privacy Officer using the details provided below.

8. Updates to This Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

9. Contact Us

If you have questions or comments about this notice, you may email us at info@5fingerboard.com, call us at +1 718-682-1421, or by post to:

5 FINGERBOARD Automotive
5 Fingerboard Rd
Staten Island, NY 10305